Typewise

From smart keyboard to enterprise AI

Typewise's journey began with a simple but powerful idea: to make digital communications more efficient. The company first came to prominence with its innovative smartphone keyboard, designed to reduce typos and speed up typing. But it didn't stop there. Seeing a growing need for AI-powered automation in customer service, Typewise pivoted into enterprise solutions, developing AI models that help businesses streamline support interactions while maintaining a natural and personalised tone.

Today, Typewise's technology is trusted by global brands such as Unilever, Signify and DPD. The platform integrates effortlessly with CRM and ERP systems, email and chat platforms, thus making it easy for large organisations to scale their customer support without heavy IT involvement.

Smart growth with a long-term vision

Typewise has taken a measured and strategic approach to growth. Rather than chasing rapid expansion, the company has focused on securing long-term contracts and building a strong foundation in the European market. With an impressive 80% conversion rate from pilots to annual contracts and zero customer churn, the company has proven its ability to deliver tangible value.

As the AI-driven customer service market evolves, competition is heating up. Large CRM vendors and well-funded AI startups are entering the space, making differentiation increasingly important. With its advanced AI agents, deep integration capabilities, enterprise-grade security and ability to deliver tangible ROI quickly, Typewise is well prepared.

A team that drives success

Behind Typewise's success is a team that understands both technology and business. Co-founders David Eberle (CEO) and Janis Berneker (CTO) bring a combination of technology strategy expertise and deep AI knowledge to lead the company with a clear vision and structured execution.

The company's talent strategy is equally thoughtful. With a remote-first approach, Typewise recruits top AI and software development professionals across European time zones, ensuring access to the best talent. A strong onboarding process and continuous learning opportunities help to maintain a high-performance culture.

Typewise also benefits from a well-connected board and investor network, including backing from Y Combinator, which provides strategic insights, funding opportunities and access to world-class expertise.

What's next: Scaling AI for the future 

With strong momentum, Typewise is now focusing on its next phase of growth. The company aims to expand its footprint in the DACH and wider Europe region, refine its AI Agent platform for fully autonomous customer interactions, and strategically enter the US market.

Recognised as a High Potential scale-up

 Typewise's success story is an example to smart execution, a strong team and a relentless focus on innovation. Recognising its potential to lead the way in AI-driven customer communications, the experts at SEF.Growth have awarded the company the prestigious SEF.Growth High Potential Label.

 With a clear mission, proven track record and ambitious plans, Typewise is well on its way to transforming enterprise customer service - proving that AI-powered automation doesn't have to come at the expense of human-like interaction.